Frequently Asked Questions

All your questions about cosmetics wholesale, samples, OEM & ODM service answered

Can I get free cosmetics samples before bulk order?

Yes, we provide free samples for qualified B2B clients. You only need to bear the shipping cost. Samples are 100% the same as mass production.

How long does it take to prepare samples?

Regular samples are ready within 24-48 hours. Customized samples with formula or packaging take 3-7 working days.

How can I get a wholesale price quote?

You can submit the Request A Quote form on our website. Our sales team will reply with a detailed quotation within 6-12 hours.

What is your MOQ for wholesale orders?

Our standard MOQ is 50-100 pieces per item for in-stock products. Custom OEM orders have a higher MOQ based on product type.

Can I mix different items in one order?

Yes, you can mix different cosmetics items to meet the MOQ requirement. It is very friendly for new brand starters.

What payment terms do you accept?

We accept T/T, Western Union, PayPal and Alibaba Trade Assurance. 30% deposit and 70% balance before shipment for bulk orders.

Do you provide OEM & ODM private label service?

Yes, we offer full OEM & ODM services including custom formula, logo printing, packaging design and production.

How long is the lead time for OEM orders?

Normally 15-25 working days after sample confirmation and payment received, depending on order quantity and production schedule.

Can you help design packaging and logo?

Yes, we have a professional design team to provide free packaging layout and logo design service for bulk OEM orders.

Which shipping methods do you provide?

We support express delivery (DHL, FedEx, UPS), air freight and sea freight. We can also ship to your designated agent address.

How much is the shipping cost?

Shipping cost depends on weight, volume and destination country. We will calculate the exact cost for you before delivery.

Do you help with customs clearance?

We provide all necessary commercial documents, but the buyer is responsible for local customs clearance and import duties.

Are your cosmetics safe and tested?

All our products are dermatologically tested, alcohol-free (most items), cruelty-free and produced under GMP standards.

Do you provide MSDS, COA or other certificates?

Yes, we provide free MSDS, COA, Label compliance and other necessary certificates for customs and market sale.

What quality control do you have?

We have a strict QC system: raw material inspection, production inspection, packaging inspection and final shipment inspection.